Our Service Department have two main areas of responsibility. The first is to arrange a service schedule for new or third party equipment and allocate the appropriate engineer to the machine to carry out the scheduled servicing. We currently look after over 5,500 pieces of equipment every year from portable compactors up to fully automatic balers. Capital compactors knowledge and experience through its own manufacturing in South Yorkshire for 16 years means our experience and UK coverage is unrivalled.
Secondly, the Service Department is responsible for the logging of call outs or damage and ensuring that an engineer is despatched to site in a timely manner. We aim to have an engineer on site within 24 hours of a breakdown/damage being reported. We also operate an out of hours’ service if required and many of our key accounts now benefit from a 7 day a week service. Our engineers have the skills, training and competency to come up with solutions and ideas whilst on customer’s sites.
To help maintain the best possible response, the Service Department employs a tracking system which shows the location of our engineers at any given time and enables us to provide accurate arrival times to the customer. This helps keep any disruption to the customer’s business to an absolute minimum. We pride ourselves on the best customer service by using over 20 strategically placed service engineers throughout the UK.
In addition to the engineer tracking system, we have recently installed a new state of the art database system. This makes it far easier to track the service history of a machine to monitor and resolve non-emergency ongoing issues identified by the engineers in the field. Reporting is endless with the introduction of SAP and Crystal reporting meaning we supply data and records on all servicing and call outs including photographic evidence. This is extremely important to customers direct or through a waste management company. Our software also interacts with our stock module meaning we can source parts quickly and effectively resulting in less disruption.